Which of the following is NOT a pillar of BPO?

• A. Creativity
• B. Service
• C. Unity
• D. Diversity

Answer: (A)

The idea being tested is which concepts are considered the guiding pillars for BPO in this context. The three pillars are service, unity, and diversity. Service is about delivering consistent value and quality to clients. Unity emphasizes teamwork, shared goals, and coordinated efforts across the organization. Diversity focuses on including different backgrounds and perspectives to enhance problem-solving and adaptability. Creativity, while highly valuable for innovation, isn’t listed as a pillar here. It supports all pillars—creative approaches can improve service, strengthen collaboration, and leverage diverse viewpoints—but it isn’t designated as a pillar itself. So the option that is not a pillar is creativity.